Damaged, Defective, or Incorrect Items
Your satisfaction matters to us. If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at isannashop@icloud.com.
Include the following information:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and its packaging, when applicable.
Please wait for our response before sending any item back. If the issue is confirmed, we will work with you on an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
Items damaged through normal wear, misuse, accidents, or improper care are not considered defective.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.